Store Policy

Returns
Customers can return products within 7 days from the date of receipt of the product.
The company reserves the right to inspect the condition of the product before accepting a return, refund or exchange. Customers must take a video while unpacking the parcel only.

The company accepts returns in the following cases:

Products damaged during shipping

Products received do not match the order, some of the products are lost, products are not as advertised

In the case of products being returned due to refusal to accept the product, the company reserves the right to ship a new product and the company will refund the customer in the next step.

In the case that the product cannot be delivered due to force majeure, such as natural disasters, terrorism, political rallies, etc., if such an event causes the product to be unable to be delivered for more than 7 days, the company will refund the customer.

Products to be returned must be in the following conditions:

The product to be returned must be in the original condition, in the original packaging and with the product label still intact.

After the company receives the product, it will check the returned product to see if it is in the original condition to proceed to the next step.

Returns that do not comply with our policy will not be approved and the product will be returned to the customer. The customer is responsible for all costs incurred.

Return Procedure

Contact Customer Service Tel: 093-4925047 or Line Official Account: @shop.flower

Inform the reason for the return and take a video and photos of the product.

Once the return is approved, the customer must send the product back to the company's address.

Refund
Once we receive the returned product, the product will pass the quality check to ensure that the product is still in good condition and in accordance with our return policy.

In the event that the product is returned due to refusal to accept the product, the company reserves the right to ship a new product and the company will refund the customer in the next step.

In the event that the product cannot be shipped due to force majeure, such as natural disasters, terrorism, political rallies, etc., if such an event causes the product to be unable to be shipped for more than 7 days, the company will refund the customer.

The company will refund the money to your bank account within 7 business days.

The company will refund the shipping cost only in the event that the product has a problem or is defective.

Product Exchange
You can exchange only products that are defective or received the wrong model or color.

You can request a product exchange within 7 days from the date of receipt of the product (the product must be in perfect condition and in the original packaging). And the product label is still intact)

The product exchange depends on the number of products in stock. If there is no product in stock, we reserve the right to change to a product of similar value or change to other models. In all cases, the company will only refund.

Contact to request a product exchange through one of the following channels:

Contact Customer Service Tel: 093-4925047

Line: @shop.flower

If there is a product to exchange, we will check the returned product and ship a new product in the next order.

If there is no product to exchange, a refund will be made only after the product has been returned.